IT Support Professional

3 weeks ago


Pune, Maharashtra, India Mobile Programming Full time
Job Description

Key Responsibilities:

- Technical Support:
- Respond to user inquiries, diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other IT peripherals.
- Help Desk Support:
- Receive and respond to user help desk requests via phone, email, or ticketing systems. Prioritize and manage multiple issues, ensuring timely resolution and excellent customer service.
- System Installation & Configuration:
- Set up new computer systems, install operating systems, software applications, and hardware components. Ensure systems are properly configured and optimized.
- User Training & Guidance:
- Educate end-users on basic computer operations, software usage, and IT best practices. Provide guidance in using IT resources securely and efficiently.
- Network Troubleshooting:
- Troubleshoot LAN, WAN, and internet connectivity issues. Collaborate with network administrators and service providers to resolve complex network problems.
- Data Backup & Recovery:
- Perform regular data backups. Assist in data recovery during system failures or data loss incidents.
- IT Documentation:
- Maintain accurate records of support activities, ticket resolutions, troubleshooting steps, and contribute to IT policies and user manuals.
- System Maintenance & Upgrades:
- Assist in deploying software updates, system patches, and upgrades. Conduct system monitoring and preventive maintenance.
- Security & Antivirus Management:
- Implement security measures to protect systems and data. Update antivirus software and address known vulnerabilities.
- Team Collaboration:
- Work with system admins, network engineers, and developers to resolve complex technical issues and contribute to ongoing IT projects.

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in providing technical support for hardware, software, and networks.
- Strong knowledge of desktop operating systems (Windows, macOS) and productivity tools.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Proficiency in configuring/supporting desktops, laptops, printers, and mobile devices.
- Excellent problem-solving, analytical, and multitasking skills.
- Strong customer service orientation and interpersonal skills.
- Good written and verbal communication skills.
- Ability to work both independently and in a collaborative team environment.
- Knowledge of ITIL best practices is a plus.
- Relevant certifications (e.g., CompTIA A+, MCP, CCNA) are advantageous.

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