Support Professional

2 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

Our organization is seeking an individual to fulfill the role of Technical Support Specialist.

The selected candidate will be responsible for providing first-line technical support and assistance to customers via various channels, including remote access and phone calls. The primary objective is to promptly address customer queries and concerns, ensuring a positive experience and resolving issues efficiently.

Key Responsibilities:
  • Receive and categorize customer service requests in a timely manner, prioritizing urgent cases.
  • Utilize problem-solving skills to troubleshoot common IT issues, providing step-by-step guidance and assistance to end-users.
  • Escalate complex or critical issues to higher-level support teams, collaborating with colleagues to ensure effective issue resolution.
  • Communicate effectively with customers, updating them on the status of their queries and addressing any concerns in a professional and courteous manner.
  • Participate in knowledge sharing initiatives, contributing to the development of technical documentation and best practices for troubleshooting and issue resolution.

As a key member of our support team, you will have the opportunity to develop your technical skills, work collaboratively with colleagues, and contribute to the delivery of exceptional customer service.

This position requires excellent communication, problem-solving, and analytical skills, as well as the ability to remain composed under pressure. If you possess a strong passion for delivering outstanding customer experiences and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.

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