F&B Hostess Professional
4 weeks ago
- Maintain thorough knowledge of dining room layout, including table numbers, section numbers, room capacity, hours of operation, price range, and dress code.
- Be familiar with restaurant reservation procedures, daily house count, arrivals, departures, VIPs, scheduled in-house group activities, and locations.
- Understand all department policies and service procedures, including telephone etiquette.
- Take and confirm restaurant reservations and cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure menus, check folders, and staff supplies are cleaned and in sufficient quantity.
- Keep the hostess stand organized and tidy.
- Review the Reservation book, preassign designated tables, and follow up on special requests.
- Greet guests at the entrance of the restaurant.
- Seat guests according to the floor plan and ensure fairness to each waiter.
- Show guests their designated table.
- Ensure guests are pleased with their table.
- Present the open menu to the guest.
- Set tables to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests' needs and respond promptly, acknowledging guests however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services and activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures, ensuring guest satisfaction.
- Monitor guests' reactions and confer frequently with management to ensure guest satisfaction.
- Monitor and participate to ensure all tables are cleared and reset according to department procedures.
- Monitor and maintain cleanliness and working conditions of own section, equipment, and supplies.
- Assist restaurant staff with their job functions to ensure optimum service to guests when requested.
- Promote a cooperative working climate, maximizing productivity and quality.
- Perform table visits systematically at each meal period to ensure guest satisfaction.
- Promote F&B Outlets to each customer in downtime.
- Complete the training process successfully.
- Assist the Supervisor in ensuring proper cashiering procedures are followed and accurately balanced.
- Assist in Menu printing.
- Collect all general requisitions and food & beverage requisitions.
- Prepare and record all inventory on a daily, monthly, and quarterly basis.
- Report any engineering issues and make a request for the same.
- Maintain daily logs and update the Logbook on a daily basis.
- Assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- Perform cashiering functions and ensure that the outlet cashiering procedures are strictly adhered to.
- Perform beverage inventory on a daily basis and inform management of any discrepancies on a daily basis.
- Establish a professional rapport with guests and maintain good customer relationship.
- Handle guest enquiries in a friendly, courteous, and efficient manner.
- Be fully knowledgeable about all bar products, wine, and cocktail recipes.
- Report for duty punctually, wearing the correct uniform and name tag, and maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- Provide friendly, courteous, and professional service at all times.
- Maintain good working relationships with colleagues and all other departments.
- Read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
- Comply with local legislation as required.
- Respond to any changes in the department as dictated by the needs of the hotel.
- Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
- Attend training and meetings as and when required.
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic, and adhere to Accor Internet and Email policy.
- Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company.
Qualifications:
- Relevant experience as a F&B Hostess or similar is an asset.
- Diploma/ BS degree in hospitality management, business administration, or related field.
- Excellent communication skills and guest engagement skills.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Proficiency in English.
Remote Work:
No
Employment Type:
Full-time
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