
IT Support Professional
2 days ago
We are looking for candidates who can start immediately. To be eligible, applicants must hold a graduate degree in any field.
About the Role- This position is ideal for individuals who combine excellent communication skills with a passion for resolving IT issues and delivering outstanding user support.
- Provide first-line technical assistance to end-users in a courteous and professional manner.
- Log all user service tickets in IT systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform regular reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Familiarity with IT tools and ticketing systems (preferred but not mandatory).
Mphasis applies cutting-edge technology to help enterprises transform globally. Our Front2Back Transformation approach leverages cloud and cognitive technologies to deliver personalized digital experiences. We help clients become more agile and innovative through digital transformation.
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