IT Support Professional
2 weeks ago
As a key member of our technical team, you will be responsible for monitoring the infrastructure and identifying potential performance issues. Your duties will include tracking CPU, memory, hard disk size, log size, and other vital server parameters on a regular schedule.
If any performance issues are detected, you will report them to the appropriate teams in a timely manner. You will also monitor scheduled tasks on the system and ensure that they have been successfully completed. If there are any failures in the tasks, you will rerun them as necessary.
In addition, you will report any technical errors to the L2 / L3 teams for resolution. You will also monitor email, Teams channels, and ticketing systems for new items/tickets, updating them with initial responses and gathering further details from business/end-users and other teams if required.
Required Skills and Qualifications
To be successful in this role, you will need to have had customer-facing experience of more than 3+ years. You should also have managed either application or infrastructure support at L1 level for at least 3 years.
SailPoint or IAM system support experience is highly desirable, as is experience in both oral and written responses to customers within defined SLAs. You should also be able to handle customer-related queries on system functionality and provide required support.
Furthermore, you will need to be experienced in doing customer issue-based validation and have strong written and verbal communication skills. A technical background in Java and scripting is also an added advantage.
Years of Experience
We are looking for candidates with 5-8 years of relevant experience.
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