Support Services Professional

2 weeks ago


Mount Abu, Rajasthan, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

About Partner Support Executive Roles

As a key member of our support team, you will be responsible for delivering exceptional service to our partners, ensuring high-quality resolutions and seamless onboarding experiences.

Key Responsibilities:

  • Respond to partner queries via email, live chat, or ticketing systems, maintaining strong First Response Times (FRT) and meeting SLAs.
  • Ensure timely, accurate, and empathetic support, achieving CSAT scores of 95%+ through proactive communication.

Requirements:

  • 2–4 years of experience in customer support roles, preferably in SaaS/B2B setups.
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills, with typing speeds of 70+ words per minute.

Benefits:

  • Fast-Growing Environment: Work in a dynamic setup that prioritizes ownership, learning, and impact.
  • Global Exposure: Collaborate with international teams and participate in exclusive partner events.
  • Create Real Impact: Help businesses achieve tangible outcomes through automation and smart engagement.
  • Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.


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