Senior Client Service Professional

2 days ago

Mount Abu, Rajasthan, India beBeeClient Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

As a dedicated professional, you will play a pivotal role in driving business growth and delivering exceptional client service.

Key Responsibilities:
  • Client Liaison & Support
    • Act as the primary point of contact for clients, providing expert guidance and timely responses during core hours – Monday to Friday.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed and maintain end-to-end ownership.
  • Strategic Sales
    • Identify client needs and recommend suitable products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Development
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure seamless client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Intelligence & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own Reporting and insights on client engagement, product performance, and market trends, as needed.
Requirements:
  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Excellent communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.
What We Offer:
  • A collaborative and fast-paced work environment.
  • Opportunities for career growth and professional development.
  • A competitive compensation package.
What You Bring:
  • Ownership Mindset and a client-first approach for delivering outstanding service.
  • Agility to work with global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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