IT Support Professional

10 hours ago

Mount Abu, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Service Desk Specialist

Are you a technical professional with a passion for delivering exceptional customer experiences? Do you have a knack for troubleshooting and resolving complex issues in a timely manner?

Job Description:

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations
  • Provide expert support for service desk operations ensuring timely and effective resolution of user issues

Key Responsibilities:

  1. Utilize Service Now platform to track, manage and report incidents and service requests
  2. Implement and maintain Windows-based systems to ensure optimal performance and security
  3. Oversee networking infrastructure to ensure reliable connectivity and data flow
  4. Deliver remote desktop support to users ensuring seamless access to necessary resources
  5. Collaborate with teams to enhance service delivery and optimize IT processes
  6. Analyze incident trends to identify areas for improvement and implement proactive measures
  7. Develop and maintain documentation for IT processes and procedures
  8. Ensure compliance with industry standards and best practices in the cards and payments domain
  9. Provide training and guidance to users on IT systems and tools
  10. Monitor system performance and implement necessary upgrades and patches
  11. Support hybrid work models by ensuring secure and efficient remote access solutions.

Qualifications and Skills:

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of the cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration

Benefits:

This role offers an exciting opportunity to join our IT team and contribute to the delivery of exceptional customer experiences. If you are passionate about technology and committed to excellence, we encourage you to apply.

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