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Customer Service Role Overview
We are seeking highly motivated and customer-centric individuals to join our team. As a new hire, you will undergo comprehensive training to handle customer inquiries, resolve issues, and ensure exceptional customer experiences.
Key Responsibilities:
- Handle inbound and outbound customer interactions in a professional and courteous manner.
- Assist customers with queries, complaints, and product/service information in a timely and accurate fashion.
- Provide responsive and effective solutions to customer concerns.
- Maintain accurate records of customer interactions and update databases accordingly.
- Escalate complex issues to relevant departments when necessary.
- Deliver excellent service to ensure customer satisfaction.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Positive attitude, patience, and strong problem-solving abilities.
- Flexibility to work in shifts if required.
