
IT Support Professional
2 days ago
The IT Support Specialist plays a critical role in ensuring the smooth operation of our IT infrastructure by serving as the primary point of contact for all IT-related issues within the organization.
Under the supervision of the Global Service Desk Manager, this professional collaborates closely with the IT team and users to guarantee efficient IT operations.
This position requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.
- Providing initial assistance to users in the IT support call center
- Offering technical support to both internal and external clients, including radiologists
- Diagnosing and resolving basic technical issues involving hardware and software, with on-the-job training available
- Configuring, deploying, and supporting end-user computing
Key Responsibilities include:
- Technical support for radiologists
- Traveling to radiologists' homes to provide onsite support when required
Essential Requirements include:
- Previous experience in IT support
- Proficiency in healthcare applications
- Application and hardware troubleshooting
- Excellent written and verbal communication skills in English
- Experience with workstation builds
- Knowledge of HL7 integration engines
- Familiarity with PACS/RIS software and DICOM standards
Desirable Requirements include:
- Experience working with radiologists/clinicians
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