Seeking Customer-Focused Support Specialist

5 days ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title

We are hiring for a Technical Support Advocate.

Job Description:

Achieve customer satisfaction by resolving technical issues related to Microsoft software, hardware, and services in a timely and effective manner. Provide proactive solutions to ensure a positive customer experience.

Key Responsibilities:

1. Customer Interaction
• Engage with customers via phone, chat, or email to understand their concerns and provide empathetic responses.
2. Troubleshooting
• Diagnose and resolve technical issues using problem-solving skills and knowledge of Microsoft products.
3. Effective Communication
• Clearly explain technical concepts to non-technical users, ensuring they understand the solution provided.
4. Product Knowledge
• Develop expertise in Microsoft products, including Windows, Office Microsoft365, and more.
5. Microsoft Ecosystem
• Stay informed about product updates, patches, and known issues to provide accurate solutions.
6. Updates and Patches
• Guide customers on using self-help resources and online documentation to resolve issues independently.
7. Issue Resolution
• Escalate complex issues to higher tiers when necessary and document interactions and solutions.
8. Customer Satisfaction
• Strive for first-contact resolution whenever possible and maintain a positive and professional demeanor during challenging interactions.

Requirements:

• Excellent communication skills.
• Ability to work on US shift timings.
• Completion of specific training programs set by the client.

Preferred Qualifications:

• Any graduate with additional certifications in customer service or upskilling.



  • Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Customer Support Specialist">Job Summary:We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing timely and accurate operational support to our customers. You will be the primary interface between us and our business...


  • Hyderabad, Telangana, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Support AnalystAs a critical point of contact, you will be the primary liaison for colleagues encountering issues with customer and field technology platforms.This role focuses on meticulous problem-solving, driving continuous improvement in support processes, and ensuring efficient handling of support tickets.You will triage, resolve, and escalate...


  • Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000

    Customer Support SpecialistWe are seeking an experienced customer support specialist to provide exceptional service to our clients. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.Responsibilities:Respond to customer inquiries via email, chat, and phone.Provide prompt and effective...


  • Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleAt Coats Group, we are looking for a dedicated individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to learn and grow in a dynamic environment.Job DescriptionProvide timely and effective support to customers through various...


  • Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 9,31,200 - ₹ 12,46,800

    Job Title: Windows Support SpecialistDescriptionWe are seeking a skilled and customer-focused Windows Support Specialist to join our team. As part of our support process, you will deliver exceptional support via chat for Microsoft's consumer products.About the RoleKey Responsibilities:Provide fast, clear, and effective solutions through chat support for...


  • Hyderabad, Telangana, India Trimble Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Your Title: Customer Support Specialist Job Location: Remote Brazil Our Department: Transportation What You Will Do ​Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain multiple ticketing queues/mailboxes alongside of other team members. Take and...


  • Hyderabad, Telangana, India beBeePlatform Full time ₹ 9,30,000 - ₹ 13,47,000

    Job Title: Platform Support Specialist">We are looking for a skilled platform support specialist with strong hands-on experience in the Dynamics 365 Customer Engagement platform layer.This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and...


  • Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Support ProfessionalAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be the primary point of contact for clients, providing timely and effective solutions to their challenges.Your Key Responsibilities:Deliver exceptional customer...


  • Hyderabad, Telangana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Role: Customer Support SpecialistIn this customer support specialist role, you will provide technical assistance and troubleshooting services for production systems, monitoring them to identify potential issues proactively.The ideal candidate will have experience in EDI application support, preferably within the logistics industry, with a strong...


  • Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    System Support SpecialistWe are seeking a detail-oriented and motivated System Support Specialist to join our support team.The ideal candidate will serve as the first point of contact for users encountering issues or inquiries related to system applications, providing prompt resolution or escalating to higher support tiers when necessary.This role involves...