Italian Customer Support Specialist

11 hours ago

Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Customer Support Specialist">
  • Job Summary:

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing timely and accurate operational support to our customers. You will be the primary interface between us and our business partners, working closely with them to resolve complex issues and provide innovative solutions.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat channels
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal stakeholders to develop and implement process improvements
  • Document and maintain accurate records of customer interactions
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Minimum B2 level Italian Language Certification is Mandatory
  • C1 preferred
  • Business proficient fluency in both written and verbal English and Italian languages
  • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions
  • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt
  • Flexibility to work various shifts, including working one weekend day or alternative start-end times
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Ability to compose a grammatically correct, concise and accurate written and verbal response

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements to accommodate different needs

About Us:

We are a global company dedicated to delivering exceptional customer experiences. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that reflects these values.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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