System Support Specialist

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
System Support Specialist

We are seeking a detail-oriented and motivated System Support Specialist to join our support team.

The ideal candidate will serve as the first point of contact for users encountering issues or inquiries related to system applications, providing prompt resolution or escalating to higher support tiers when necessary.

This role involves serving as the primary contact for end-users seeking technical assistance via various channels. The successful candidate will log, categorize, and prioritize all incoming support requests using an IT service management system.

The key responsibilities include providing first-level support for system applications, including user access, basic troubleshooting, and how-to guidance. The candidate will also perform initial triage and investigation of incidents and service requests, escalate complex or unresolved issues to Tier 2 or Tier 3 support teams according to established procedures, and follow up with users to ensure issue resolution and user satisfaction.

Additionally, the System Support Specialist will document known issues, FAQs, and solutions in a knowledge base and collaborate with the development and operations teams to report recurring problems and suggest improvements. They will assist with user onboarding, including system access, training coordination, and application setup, ensuring that all activities comply with company policies, data security standards, and applicable regulations.

The ideal candidate should have an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, along with 1-2 years of experience in IT support, helpdesk, or customer service roles. Familiarity with system software is a plus, and proficiency with support tools such as ServiceNow, Zendesk, JIRA, or similar is required. Strong troubleshooting, problem-solving, and analytical skills, excellent communication and interpersonal abilities, and the ability to work in a fast-paced, customer-focused environment are essential.

Bonus qualifications include familiarity with SQL, XML, or application logs, but these are not required. This role offers opportunities for professional growth and development in a dynamic and supportive environment.

This position requires the following skills:

  • IT service management
  • System troubleshooting and support
  • Customer service and communication
  • Problem-solving and analysis
  • Collaboration and teamwork

Please note that this job description is subject to change based on business needs.

What we offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

We value diversity and inclusion in the workplace and welcome applicants from diverse backgrounds. Thank you for your interest in this opportunity

  • Business System Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSystem Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Application Support EngineerAs a skilled technical specialist, you will play a crucial role in ensuring the smooth operation of business systems.Identify and resolve issues within various components of business systems.Collaborate with team members to troubleshoot software problems, ensuring system functionality and enhancing user experience...

  • IT Systems Support Professional

    2 days ago

    Hyderabad, Telangana, India beBeeComputer Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Assistance SpecialistThe role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and resolving network-related problems.Key Responsibilities:Identify and resolve hardware, software, and network-related issues encountered by system end-users.Act as a primary point of contact for the IT Service Desk,...

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Expert System Support Technician

    4 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

    System Operations SpecialistThis is a key role within our organization, responsible for ensuring the optimal performance and availability of critical business systems.Main Responsibilities:Collaborate with cross-functional teams to identify and resolve complex technical issues.Develop and maintain strong relationships with stakeholders to deliver timely...

  • Technical Support Specialist

    1 day ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,50,000

    Job Title: Technical Support SpecialistOverview: We are seeking a skilled technical support specialist to manage production support systems, incident management, and change management.The ideal candidate will have hands-on experience with Service Now (incident management, change management), Linux, Mainframe, Zscaler, SQL, event management tools like...

  • Systems Support Specialist

    4 days ago

    Hyderabad, Telangana, India beBeeAnalyst Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Role: Application AnalystThe primary function of this position is to provide operational support for assigned application systems. Key responsibilities include resolving customer issues efficiently, assessing the scope of impact, and implementing problem resolution as identified in documented solutions.

  • IT Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000

    Enhance Your Career as an IT Support SpecialistAbout the Role:This is an exciting opportunity to work as a frontline support specialist, providing timely responses and delivering an exceptional end-user experience through Salesforce Service Cloud.The successful candidate will be responsible for troubleshooting hardware and software issues related to Office...

  • Technical Support Specialist

    1 day ago

    Hyderabad, Telangana, India beBeetechnical Full time ₹ 4,00,000 - ₹ 6,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide first-level support for hardware, software, network, and system issues.Key Responsibilities:Troubleshoot and resolve basic technical problems or escalate as necessaryLog and track issues using...

  • Airflow Platform Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeAirflow Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title:Airflow Platform Support SpecialistJob Overview:We are seeking an experienced Airflow platform support specialist to join our team. As a key member of our technical support team, you will be responsible for providing timely and effective support to customers using the Airflow platform.Key Responsibilities:Provide technical support and...

  • Desktop Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeDesktopSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled and experienced Desktop Support Specialist to join our organization. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight. This role involves not only resolving the most complex technical issues but also...