IT Systems Support Professional
2 days ago
The role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and resolving network-related problems.
Key Responsibilities:- Identify and resolve hardware, software, and network-related issues encountered by system end-users.
- Act as a primary point of contact for the IT Service Desk, ensuring timely responsiveness to customers.
- Follow-up with clients to ensure their systems are fully functional after troubleshooting.
- Maintain alignment with IT department strategies, processes, policies, and procedures.
- Provide support outside regular working hours when required.
- Identify opportunities for cost reduction and value enhancement.
- 0-2 years of experience in IT Help Desk support.
- Hands-on experience with Windows operating systems.
- Expertise in improving laptop/desktop performance.
- Knowledge of Windows Administration.
- Printer configuration and troubleshooting skills.
- Experience with Office 365, SharePoint, OneDrive, MS Teams, and other Microsoft products.
- Azure knowledge is an added advantage.
- Ability to work independently and collaboratively with minimal supervision.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Excellent organizational skills and attention to detail.
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