Desktop Support Specialist

6 days ago

Hyderabad, Telangana, India beBeeDesktopSupport Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a highly skilled and experienced Desktop Support Specialist to join our organization. The deskside Support SME will be the definitive source of knowledge for all end-user support operations, providing expert guidance, technical leadership, and strategic oversight.

This role involves not only resolving the most complex technical issues but also mentoring junior staff, driving problem management, and ensuring global support efficiency.


Key Responsibilities:
  • Expert Technical Support
  • Global Mentorship: Serve as the final point of escalation for all complex hardware, software, and networking issues that cannot be resolved by the Level 1 or Level 2 support teams.

Provide expert guidance and technical support to L1 and L2 technicians globally, assisting them with complex cases and knowledge.

The ideal candidate will have in-depth knowledge of desktop operating systems, hardware, and software applications, as well as strong analytical and problem-solving skills.

As a key member of our IT team, you will work closely with other specialists to ensure seamless delivery of technical services to our users worldwide.

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