Desktop Support Engineer

4 weeks ago

Hyderabad, Telangana, India HCLTech Full time

Job Description:

Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing.

Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps.

Daily Activities:

  • Dealing with International clients and have proficient international client support
  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
  • Route problems to internal I.M. support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User Access and Exit controls.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud.
  • Help in organizing and managing of the business applications that is installed on Azure VD / Citrix.
  • ITIL Knowledge (Incident /Problem /Change Management).
  • Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products
  • Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration
  • Installed Application troubleshooting. Like MS office, outlook, Adobe, etc
  • Windows OS troubleshooting
  • Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues
  • Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues.
  • Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues.
  • Good knowledge on Windows Security Components (Certificates, Antivirus, VPN)
  • Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer
  • Good understanding on Windows Services, Configurations and Scheduled Tasks
  • Demonstrate strong analytical, troubleshooting and problem solving skills
  • Experience of working with ServiceNow for Incident management
  • Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issues

Please share your updated resume to babasuneel.gorre@hcltech.com

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