Desktop Support Engineer

3 days ago

Hyderabad, Telangana, India Axiom Software Solutions Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year


• Address user tickets regarding hardware, software and networking


• Walk customers through installing applications and computer peripherals


• Ask targeted questions to diagnose problems


• Guide users with simple, step-by-step instructions


• Conduct remote troubleshooting


• Test alternative pathways until you resolve an issue


• Customize desktop applications to meet user needs


• Record technical issues and solutions in logs


• Direct unresolved issues to the next level of support personnel


• Follow up with clients to ensure their systems are functional


• Address user tickets regarding hardware, software and networking


• Walk customers through installing applications and computer peripherals


• Ask targeted questions to diagnose problems


• Guide users with simple, step-by-step instructions


• Conduct remote troubleshooting


• Test alternative pathways until you resolve an issue


• Customize desktop applications to meet user needs


• Record technical issues and solutions in logs


• Direct unresolved issues to the next level of support personnel


• Follow up with clients to ensure their systems are functional

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