L1 Desktop Support Engineer

2 days ago

Gurgaon, Haryana, India Informica Solutions` Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Key Responsibilities:

    Operating System Support:
  • Install, configure, and maintain Windows operating systems across desktops andlaptops.
  • Perform OS-level troubleshooting and provide user support.Hardware Support:
  • Assemble and upgrade desktops and laptops.
  • Troubleshoot hardware issues including peripherals and internal components.Software Support:
  • Install and configure standard software applications including Microsoft Outlook.
  • Perform software backups, update, and resolve application-related issues.Network Support:
  • Install and troubleshoot network printers and scanners.
  • Support VPN configurations and basic firewall settings.
  • Assist with LAN/WAN connectivity and basic switch/router troubleshooting.Security Management:
  • Manage antivirus software and endpoint security tools.
  • Ensure BitLocker encryption and device security compliance.

Active Directory Administration:

- Create and manage user accounts and groups.
- Perform password resets and apply group policies.
- Manage user access rights based on company policy.Remote Support:

- Provide remote support using tools like TeamViewer, Any Desk, etc.
- Troubleshoot software and system-related issues remotely.Asset Management:

- Maintain accurate inventory records of hardware and software.
- Coordinate with vendors for hardware support and warranty claims.Technical Skills:

- Basic OS installation and configuration
- PC/Laptop hardware troubleshooting
- Microsoft Outlook setup and support
- Basic Active Directory (user/group management, password resets)
- Printer and peripheral setup
- Basic networking (IP, DNS, DHCP, VPN)
- Antivirus and endpoint security management
- Exposure to SCCM, BSOD troubleshooting (basic level)
- BitLocker encryption and recovery

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