Desktop Engineer

6 hours ago

Gurgaon, Haryana, India GLG Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the role:

The candidate will be joining the Enterprise Technology Services (ETS) team and will be responsible for managing and supporting the end-user technology environment at GLG. This includes deploying, maintaining, and troubleshooting Windows and macOS devices, ensuring compliance with security policies, and optimizing the end-user experience. The ideal candidate will have expertise in Microsoft Entra/Intune and JAMF for endpoint management.

Key Responsibilities:

  • Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG's 2,700 employees worldwide, ensuring a seamless and secure user experience
  • Develop and implement automation strategies to improve endpoint management, software deployments, and system configurations, improving efficiency and reducing manual efforts
  • Analyze historical support ticket trends to identify recurring issues and implement proactive solutions that minimize incidents and enhance overall system reliability
  • Stay up to date with industry best practices for modern desktop engineering and apply relevant innovations to GLG's environment
  • Manage AWS Workspaces desktops and bundles, including debugging connectivity and software deployment issues
  • Support strategic ETS projects including software rollouts and infrastructure upgrades
  • Oversee Windows 11 deployment and ongoing support, ensuring a smooth transition and continued system maintenance (ongoing updates, patches, and optimizations)
  • Resolve escalated support tickets via Zendesk and collaborate with ETS teams to troubleshoot complex issues
  • Deploy, configure, and manage Windows and macOS devices using Microsoft Intune and JAMF
  • Maintain an accurate inventory of managed hardware and software assets
  • Oversee OS patching, security updates, and software deployments, enforcing security policies such as encryption, endpoint protection, and access controls
  • Monitor, identify, and remediate vulnerabilities in GLG devices while supporting the implementation and management of endpoint security solutions
  • Collaborate with ETS teams to enhance the GLG end-user computing experience and drive process improvements
  • Identify and implement automation opportunities to streamline workflows
  • Develop and maintain documentation for procedures, troubleshooting guides/best practices

Required Skills & Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field preferred (equivalent experience will also be considered)
  • 4+ years of experience in systems/desktop support and engineering
  • Proven expertise in managing Windows Desktop operating systems, macOS, and Microsoft 365
  • Experience with scripting (PowerShell, Bash) for automation
  • Hands-on experience with Microsoft Entra ID (Azure AD), Intune, and JAMF
  • Knowledge of Active Directory, Group Policy, and device compliance policies
  • Familiarity with Zendesk, or similar customer relationship management software platform
  • Understanding of security best practices for endpoint management
  • Excellent troubleshooting, communication, and customer service skills

Preferred Qualifications:

  • Relevant certifications (i.e., MD-100/MD-101, JAMF Certified Tech, or CompTIA A+)
  • Experience with networking fundamentals (DNS, DHCP, VPN)

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