Desktop Engineer

4 days ago

Gurgaon, Haryana, India GLG Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the role:

The candidate will be joining the Enterprise Technology Services (ETS) team and will be responsible for managing and supporting the end-user technology environment at GLG. This includes deploying, maintaining, and troubleshooting Windows and macOS devices, ensuring compliance with security policies, and optimizing the end-user experience. The ideal candidate will have expertise in Microsoft Entra/Intune and JAMF for endpoint management.

Key Responsibilities:

  • Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG's 2,700 employees worldwide, ensuring a seamless and secure user experience
  • Develop and implement automation strategies to improve endpoint management, software deployments, and system configurations, improving efficiency and reducing manual efforts
  • Analyze historical support ticket trends to identify recurring issues and implement proactive solutions that minimize incidents and enhance overall system reliability
  • Stay up to date with industry best practices for modern desktop engineering and apply relevant innovations to GLG's environment
  • Manage AWS Workspaces desktops and bundles, including debugging connectivity and software deployment issues
  • Support strategic ETS projects including software rollouts and infrastructure upgrades
  • Oversee Windows 11 deployment and ongoing support, ensuring a smooth transition and continued system maintenance (ongoing updates, patches, and optimizations)
  • Resolve escalated support tickets via Zendesk and collaborate with ETS teams to troubleshoot complex issues
  • Deploy, configure, and manage Windows and macOS devices using Microsoft Intune and JAMF
  • Maintain an accurate inventory of managed hardware and software assets
  • Oversee OS patching, security updates, and software deployments, enforcing security policies such as encryption, endpoint protection, and access controls
  • Monitor, identify, and remediate vulnerabilities in GLG devices while supporting the implementation and management of endpoint security solutions
  • Collaborate with ETS teams to enhance the GLG end-user computing experience and drive process improvements
  • Identify and implement automation opportunities to streamline workflows
  • Develop and maintain documentation for procedures, troubleshooting guides/best practices

Required Skills & Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field preferred (equivalent experience will also be considered)
  • 4+ years of experience in systems/desktop support and engineering
  • Proven expertise in managing Windows Desktop operating systems, macOS, and Microsoft 365
  • Experience with scripting (PowerShell, Bash) for automation
  • Hands-on experience with Microsoft Entra ID (Azure AD), Intune, and JAMF
  • Knowledge of Active Directory, Group Policy, and device compliance policies
  • Familiarity with Zendesk, or similar customer relationship management software platform
  • Understanding of security best practices for endpoint management
  • Excellent troubleshooting, communication, and customer service skills

Preferred Qualifications:

  • Relevant certifications (i.e., MD-100/MD-101, JAMF Certified Tech, or CompTIA A+)
  • Experience with networking fundamentals (DNS, DHCP, VPN)

  • Desktop Engineer

    5 days ago

    Gurgaon, Haryana, India SHI LOCUZ ENTERPRISE SOLUTIONS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for min 2 years exp as Desktop Engineer and can be an immediate joiner. Pls find below the JD Installation and Configuration of OS on laptops & Desktops.Configure desktop and laptop as per the desktop/laptop standardization policies of IIL.Installation and Configuration of MS office Troubleshooting issues related to standard office software's...

  • Desktop Engineer

    4 days ago

    Gurgaon, Haryana, India Locuz Enterprise Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for min 2 years exp as Desktop Engineer and can be an immediate joiner.Pls find below the JDInstallation and Configuration of OS on laptops & Desktops.Configure desktop and laptop as per the desktop/laptop standardization policies of IIL.Installation and Configuration of MS office Troubleshooting issues related to standard office software's...

  • Desktop Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India Balbhas Business Sysnomics LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBalbhas Business Sysnomics LLC specializes in IT Consulting and Solutioning. As an IT partner, Balbhas works with organizations to setup, manage, and migrate their Business Technology Services. The company has over 130 unique clients globally and continues to grow.Role DescriptionThis is a full-time, on-site role for a Desktop Support...

  • Desktop Support Engineer

    4 days ago

    Gurgaon, Haryana, India DDReg Pharma Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    We're Hiring: Desktop Support Engineer (2–3 Years Experience)Are you a tech-savvy professional with a passion for troubleshooting and delivering seamless IT support?Join our team and be a key part of keeping our systems running smoothly Role:Desktop Support Engineer Experience:2–3 Years Location:Gurgaon(Onsite)What You'll Do:Provide end-to-end desktop...

  • Desktop Support Engineer

    5 days ago

    Gurgaon, Haryana, India Essvee Services Full time ₹ 25,000 - ₹ 70,000 per year

    Position: Desktop Engineer (Male) | Location: Gurgaon | Experience: 2-3 years | Salary: 32k | Contact: Tanya WhatsApp or Call)Note: If you want your CV shortlisted, Copy, Paste and fill out the below form for a better response.Job Apply Link: Key ResponsibilitiesManage Radia Desktop Management Tool.Deploy OS/software patches and troubleshoot endpoint...

  • Desktop Support Engineer L2

    2 hours ago

    Gurgaon, Haryana, India CARE INFOTECH Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Desktop Support Engineer – Gurgaon (Sector 59)Company: Care InfotechNo. of Positions: 2Job Type: Full-Time (Permanent)Location: Gurgaon – Sector 59Experience Required: 1–3 yearsBudget / Salary: ₹3 LPA (Fixed)Joining: ImmediateJob Description:We are looking for a Desktop Support Engineer to provide day-to-day IT technical support and ensure smooth...

  • Field Engineer(Desktop)

    1 week ago

    Gurgaon, Haryana, India Inspirisys Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for candidates for Field Support(Desktop) for Sector 14 Gurgaon (Ready to handle customer in Delhi NCR Location).If Interested, Kindly share your resume on asap.Roles and ResponsibilitiesProvide desktop support to end-users, troubleshooting hardware and software issues.Configure Outlook email clients and perform OS installations as...

  • Desktop Support Engineer

    1 week ago

    Gurgaon, Haryana, India ITC Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Junior Desktop Support EngineerLocation:GurgaonEmployment Type:Full-timeExperience Required:2 yearsRequired immediate joiners (Can able to join by mid of December)Mode of interview 1st round will be virtual 2nd round mandatory Face to face round in Gurgaon location.Job SummaryWe are seeking a motivated and detail-orientedJunior Desktop Support...

  • Desktop Support Engineer

    7 days ago

    Gurgaon, Haryana, India Locuz Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesInstallation and Configuration of OS on laptops & Desktops.Configure desktop and laptop as per the desktop/laptop standardization policies of IIL.Installation and Configuration of MS office Troubleshooting issues related to standard office softwares (MS Office Word, xls, PowerPoint etc.).Installation / re-installation / configuration...

  • Desktop Support Engineer

    5 days ago

    Gurgaon, Haryana, India AHEAD Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...