Desktop Support Engineer

4 days ago

Gurgaon, Haryana, India ITC Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
Junior Desktop Support Engineer

Location:
Gurgaon

Employment Type:
Full-time

Experience Required:
2 years

Required immediate joiners (Can able to join by mid of December)

Mode of interview 1st round will be virtual 2nd round mandatory Face to face round in Gurgaon location.

Job Summary

We are seeking a motivated and detail-oriented
Junior Desktop Support Engineer
to join our IT support team in Gurgaon. The candidate will be responsible for providing first-level technical support, troubleshooting hardware/software issues, assisting users, and ensuring smooth day-to-day IT operations.

Key Responsibilities

  • Provide
    L1 technical support
    for desktops, laptops, printers, and peripherals.
  • Install, configure, and troubleshoot
    Windows operating systems
    and basic applications (MS Office, browsers, email clients, etc.).
  • Handle
    network connectivity issues
    (LAN, Wi-Fi, basic router/switch configurations).
  • Support users via
    phone, email, or in person
    , and log issues in the ticketing system.
  • Assist with
    system upgrades, patch installations, and antivirus updates
    .
  • Perform routine maintenance such as
    system health checks, backup checks, and device installations
    .
  • Coordinate with senior engineers or vendors for unresolved issues.
  • Maintain inventory of IT assets and ensure adherence to IT policies.

Required Skills & Qualifications

  • Diploma/Graduate in IT, Computer Science, or related field.
  • Basic understanding of:
  • Windows OS and MS Office
  • Hardware components and troubleshooting
  • Networking fundamentals (TCP/IP, DHCP, DNS)
  • Strong communication and customer-service skills.
  • Ability to learn quickly and follow processes.

Preferred (Good to Have)

  • Certification such as
    CCNA, CompTIA A+, or Microsoft MCP
    .
  • Experience with any
    ticketing tool
    (ServiceNow, Jira, Fresh service, etc.).
  • Basic knowledge of Active Directory (user creation, password reset).

Work Environment

  • On-site role based in
    Gurgaon
    .
  • May require rotational shifts depending on business needs.

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