Desktop Support Engineer

4 days ago

Gurgaon, Haryana, India Isourse Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role Description: We are looking for a skilled and experienced Desktop Support Engineer (MacBook Expert) to provide on-site technical support to our employees. The ideal candidate will have in-depth knowledge of macOS environments, troubleshooting Apple hardware and software issues, and ensuring seamless integration with enterprise systems. This role requires a proactive problem solver with strong communication skills and a customer-focused mindset.

Duties/Responsibilities:

  • Key Responsibilities:
  • Provide on-site technical support for all MacBook users, ensuring timely resolution of hardware, software, and network issues.
  • Install, configure, and maintain macOS systems, laptops, and related peripherals.
  • Troubleshoot and resolve issues related to network connectivity, VPN, and Wi-Fi on macOS devices.
  • Manage user accounts, access permissions, and device policies in Active Directory and MDM (Mobile Device Management) tools such as Jamf or Intune.
  • Ensure regular software updates, patch management, and compliance with IT security standards.
  • Assist with data backup, system recovery, and user migration during upgrades or replacements.
  • Collaborate with cross-functional IT teams to maintain system stability and user productivity.
  • Document all incidents, resolutions, and procedures in a clear, structured manner.
  • Provide user training and guidance on best practices for macOS and associated applications.
  • Required Skills and Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3+ years of hands-on experience in desktop support, with a strong focus on macOS systems.
  • Expertise in macOS troubleshooting, Apple hardware diagnostics, and configuration management.
  • Familiarity with MDM solutions such as Jamf, Kandji, or Intune.
  • Strong understanding of network protocols (TCP/IP, DNS, DHCP, VPN) and Wi-Fi configuration.
  • Experience managing user accounts through Active Directory and Microsoft 365 Admin Center.
  • Excellent communication, interpersonal, and documentation skills.
  • Customer-oriented mindset with the ability to handle multiple priorities efficiently.

Required Skills/Abilities:

  • Proven experience in providing on-site desktop support and technical assistance.
  • Strong knowledge of computer hardware, software, and operating systems (Windows, macOS).
  • Experience in troubleshooting and resolving hardware and software issues efficiently.
  • Familiarity with networking fundamentals and Active Directory.
  • Excellent customer service and communication skills to effectively assist users.
  • Ability to document technical issues and solutions clearly and concisely.

Job Type: Full-time

Benefits:

  • Provident Fund

Work Location: In person

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