L2 Desktop + Network Support Engineer

5 days ago

Gurgaon, Haryana, India YRHRS Full time ₹ 2,04,000 - ₹ 2,40,000 per year

Job Title: L2 Desktop + Network Support Engineer (Male Candidates Only)

Location: Pune | Gurugram

Work Details:


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Shifts: Rotational (5 Days Working)


•

Notice Period: Immediate to 15 Days


•

Experience Required: 1 to 2 Years


•

Qualification: 10th, 12th/Diploma, and Degree (All Mandatory)


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Salary: 17-20k take home & 21-24k CTC

Interview Process:


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1st Round: Virtual


•

2nd Round: Virtual

Key Responsibilities:

Operating System Support:


•

Install, configure, and maintain Windows operating systems across desktops and laptops.


•

Perform OS-level troubleshooting and provide user support.

Hardware Support:


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Assemble and upgrade desktops and laptops.


•

Troubleshoot hardware issues including peripherals and internal components.

Software Support:


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Install and configure standard software applications including Microsoft Outlook.


•

Perform software backups, update, and resolve application-related issues.

Network Support:


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Install and troubleshoot network printers and scanners.


•

Support VPN configurations and basic firewall settings.


•

Assist with LAN/WAN connectivity and basic switch/router troubleshooting.

Security Management:


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Manage antivirus software and endpoint security tools.


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Ensure BitLocker encryption and device security compliance.

Active Directory Administration:


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Create and manage user accounts and groups.


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Perform password resets and apply group policies.


•

Manage user access rights based on company policy.

Remote Support:


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Provide remote support using tools like TeamViewer, Any Desk, etc.


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Troubleshoot software and system-related issues remotely.

Asset Management:


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Maintain accurate inventory records of hardware and software.


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Coordinate with vendors for hardware support and warranty claims.

Technical Skills:


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Basic OS installation and configuration


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PC/Laptop hardware troubleshooting


•

Microsoft Outlook setup and support


•

Basic Active Directory (user/group management, password resets)


•

Printer and peripheral setup


•

Basic networking (IP, DNS, DHCP, VPN)


•

Antivirus and endpoint security management


•

Exposure to SCCM, BSOD troubleshooting (basic level)


•

BitLocker encryption and recovery

Job Type: Full-time

Pay: ₹17, ₹20,000.00 per month

Work Location: In person

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