Desktop supoort engineer L2

2 days ago

Gurgaon, Haryana, India Smashr Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: L2 End User IT Support Engineer

Department: IT / Hardware / Technical Support

Role Category: IT Hardware, Technical Support, Telecom Engineering

Role: L2 Support Engineer

Job Description:

We are looking for an experienced L2 End User IT Support Engineer to manage day-to-day IT operations, provide advanced troubleshooting, and ensure smooth functioning of IT systems, devices, and networks within the organization. The candidate will be responsible for handling escalations from L1 engineers, supporting CXO-level users, and coordinating with the L3 support team for complex issues.

Key Responsibilities:

  • Handle all day-to-day IT operational tasks including troubleshooting and maintenance of computers, printers, scanners, telephones, headsets, and other IT equipment.
  • Provide IT Infrastructure Support, including OS installation and troubleshooting for Windows and macOS systems.
  • Manage and resolve ITSM Tool (ManageEngine preferred) tickets within defined SLAs.
  • Perform remote support using standard tools (RDP, AnyDesk, TeamViewer, etc.).
  • Manage asset inventory and ensure accurate documentation.
  • Troubleshoot issues related to network connectivity (LAN/WAN/Wi-Fi).
  • Install and configure printers, scanners, and peripheral devices.
  • Support and maintain meeting room audio & video devices, ensuring smooth operation.
  • Address and resolve email configuration issues (Outlook/Exchange).
  • Provide advanced support to CXO/Senior Management users.
  • Coordinate with L3 Support Team for critical issues and escalations.
  • Handle technical escalations from L1 Engineers on-site.
  • Manage patch updates, antivirus, and software installations on all user systems.
  • Perform regular system health checks and ensure preventive maintenance.
  • Maintain logs and documentation for all technical activities and solutions.

Technical Skills:

  • End User IT Support (L2 Level)
  • OS Installation & Troubleshooting (Windows, macOS, Windows Server - optional)
  • Network Troubleshooting (LAN/WAN/Wi-Fi)
  • Printer, Scanner & Peripheral Configuration
  • MS Office & Application Installation
  • ITSM Tool Handling (ManageEngine preferred)
  • Patch Management, Antivirus Installation
  • Asset Inventory Management
  • Remote Support Tools (RDP, AnyDesk, TeamViewer)
  • Email Configuration & Troubleshooting
  • Meeting Room Audio/Video Device Support

Experience:

  • 45 years of hands-on experience in End User IT Support within a fast-paced or high-pressure environment.

Desired Candidate Profile:

  • Self-motivated, proactive, and performance-driven.
  • Excellent communication and customer service skills.
  • Strong coordination abilities with internal teams, vendors, and end users.
  • Ability to handle technical escalations and multitask effectively.
  • Willing to work in a 6-day working pattern.

Education Qualification:

  • Graduate in B.Sc. IT / BCA / MCA / BE / B.Tech (Computer Science / IT) or equivalent.Role & responsibilities

Preferred candidate profile

  • Desktop Support Engineer L2

    2 weeks ago

    Gurgaon, Haryana, India CARE INFOTECH Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Desktop Support Engineer – Gurgaon (Sector 59)Company: Care InfotechNo. of Positions: 2Job Type: Full-Time (Permanent)Location: Gurgaon – Sector 59Experience Required: 1–3 yearsBudget / Salary: ₹3 LPA (Fixed)Joining: ImmediateJob Description:We are looking for a Desktop Support Engineer to provide day-to-day IT technical support and ensure smooth...

  • L2 Support Engineer

    3 days ago

    Gurgaon, Haryana, India Procdna Analytics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProcDNAProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a...

  • Desktop Support Engineer

    4 days ago

    Gurgaon, Haryana, India Balbhas Business Sysnomics LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBalbhas Business Sysnomics LLC specializes in IT Consulting and Solutioning. As an IT partner, Balbhas works with organizations to setup, manage, and migrate their Business Technology Services. The company has over 130 unique clients globally and continues to grow.Role DescriptionThis is a full-time, on-site role for a Desktop Support...

  • Field Engineer(Desktop)

    2 days ago

    Gurgaon, Haryana, India Inspirisys Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for candidates for Field Support(Desktop) for Sector 14 Gurgaon (Ready to handle customer in Delhi NCR Location).If Interested, Kindly share your resume on asap.Roles and ResponsibilitiesProvide desktop support to end-users, troubleshooting hardware and software issues.Configure Outlook email clients and perform OS installations as...

  • Network Engineer L2

    2 days ago

    Gurgaon, Haryana, India Employee Relations Associates Technology Private L Imited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Network Engineer L2 (SD-WAN)Location : Gurgaon Experience: 4/8 YearsJoining: Immediate to 30 DaysKey Skills:SD-WAN Implementation & Troubleshooting (Cisco Viptela)Routing Protocols: BGP, OSPF, EIGRP, RIPMPLS VPNs (L2/L3), IPsec/SSL VPNs, QoS, Wireless, Load BalancingSwitching: VLAN, VTP, STP variations, Dot1x, EtherChannelExposure to Firewall...

  • Desktop Support Engineer

    2 hours ago

    Gurgaon, Haryana, India Accretive Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Provide desktop support for hardware & software issues* Collaborate with IT team on network infrastructure projects* Configure Outlook, printers & AD accounts* Install Windows & networked devices

  • Vip Support Engineer

    4 days ago

    Gurgaon, Haryana, India Team Computers Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesInstallation and Roll out services of new desktops & laptops.Good communication skillsHardware fault diagnosis & isolation on desktops / laptops.Installation and OS Support - Repair / Re-Installation or fresh InstallationInstallation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE,...

  • Remote Desktop Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India PC Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:Good Technical skill on Windows/MAC platform.Good knowledge of Outlook and Slack configuration.Quick LearnerKnowledge of Wi Fi configurationGood Knowledge on NetworkingDeliverables:Provide support to Desktops, Printers, and other peripherals etc. either on field or remotely desktop supportOn-site support, and support for Remote sites and...

  • Net L2 Support

    4 days ago

    Gurgaon, Haryana, India Accolite Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're looking for anAnalyst Engineerto support and maintain .NET applications. The candidate should have good knowledge of SQL. The role involves debugging and fixing .NET applications and enhancing them if required. (Core development is not expected).Core Skills & Capabilities Required3+ years of experience in technology.2+ years in application development...

  • L2 Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India CRAMII NextGen Full time

    Company DescriptionCRAMII NextGen is a comprehensive IT solutions and services provider dedicated to delivering innovative, reliable, and scalable technology support to businesses across industries. Our services cover the entire IT lifecycle, ensuring seamless digital transformation and efficient technology management for our clients. We offer end-to-end IT...