L2 Support Engineer

3 days ago

Gurgaon, Haryana, India CRAMII NextGen Full time

Company Description

CRAMII NextGen is a comprehensive IT solutions and services provider dedicated to delivering innovative, reliable, and scalable technology support to businesses across industries. Our services cover the entire IT lifecycle, ensuring seamless digital transformation and efficient technology management for our clients. We offer end-to-end IT solutions, managed IT & support services, cloud & hybrid IT management, and IT consulting & smart resourcing. Whether modernizing legacy systems or building cloud-first infrastructure, we support your digital journey with proven expertise and a customer-centric approach.

Role Description

This is a contract remote role for an L2 Support Engineer (Active Directory & Microsoft 365). The L2 Support Engineer will be responsible for providing technical support, troubleshooting, and customer support for Active Directory and Microsoft 365 environments. They will handle operating system issues, deliver exceptional customer service, and work to ensure the smooth operation of the IT environments they support.

Qualifications

  • Troubleshooting and Technical Support skills
  • Customer Support and Customer Service skills
  • Knowledge of Operating Systems
  • Experience with Active Directory and Microsoft 365
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field

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