Application Support Engineer

9 hours ago


Gurgaon, Haryana, India Lepton Software Full time ₹ 5,00,000 - ₹ 15,00,000 per year

(A) JOB SUMMARY:

We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team

(B) JOB RESPONSIBILITY:

  • Provide technical support to users on GIS based application
  • Handle all issues assigned by customer/user directly
  • Evaluate issues, troubleshoot and provide resolution
  • Ensure that all the operational processes and SLA are strictly followed
  • Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
  • Provide application support during outage/degrade or any enhancements.
  • Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
  • Need to interact with stakeholder regarding the resolution of issues.
  • Perform incident/change/release management activities
  • Troubleshoot end user problems
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Required to report to Customer Operational Manager.
  • Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

(C) QUALIFICATION & SKILLSET

  • 2 - 4 Years of Experience
  • Excellent written and verbal communication skills.
  • Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.
  • Knowledge about application integration (integrated with other systems to receive data/information)
  • Knowledge of complete Data flow in the system.
  • ITIL certification is preferred (Good to have…)
  • Knowledge in Telecom wireline would be an advantage


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