Associate - Application Support Engineer

1 week ago

Gurgaon, Haryana, India Acuity Knowledge Partners Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose
As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes.

Desired Skills And Experience

  • Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills.
  • Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment.
  • Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code
  • Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry.
  • Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell.
  • Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries.
  • Understanding of network protocols, configurations, and troubleshooting network-related issues.
  • Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable)
  • Familiarity with ITIL incident management processes.
  • Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues.
  • Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable)
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable)
  • Experience in Fixed Income Markets or financial applications support is preferred
  • Strong attention to detail and ability to follow processes.
  • Ability to adapt to changing priorities and client needs with good verbal and written communication skills.

Key Responsibilities

  • Provide L1/L2 technical support for applications
  • Monitor application performance and system health, proactively identifying potential issues.
  • Investigate, diagnose, and resolve application incidents and service requests within agreed SLAs.
  • Escalate complex or unresolved issues to the Service Manager or relevant senior teams.
  • Document all support activities, including incident details, troubleshooting steps, and resolutions.
  • Participate in shift handovers and knowledge sharing.
  • Perform routine maintenance tasks to ensure optimal application performance.
  • Collaborate with other support teams to ensure seamless issue resolution.
  • Develop and maintain technical documentation and knowledge base articles.
  • Assist in the implementation of new applications and updates.
  • Provide training and support to junior team members.

  • Application Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ushyaku Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications.The person will also work on other product installation and implementation projects as required.Support Engineers may be required to be on-call on a rotating basis throughout the year.Supporting clients for the installed...

  • Application Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India SOFTENGER Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Profile :Application Support EngineerJob Location :GurugramExperience Required :4-5 yrsJob Description :Role:- Application Support Engineer | L2 Application SupportExp:- 4 – 5 yearsJob descriptionMust have min 4-5 years of recent experience in Application Support/Technology SupportAbility to write basic SQL queries.Must have worked in support teams of...

  • Application Support Engineer

    2 hours ago

    Gurgaon, Haryana, India Ushyaku Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the Role :We are looking for a proactive Application Support Engineer to support two key projects - Receipt Processing Engine (RPE) and Digital Campaign Management System.The ideal candidate will be responsible for ensuring smooth operations, troubleshooting technical issues, and driving improvements to enhance automation and user experience.Key...

  • Application Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ushyaku Software Solutions LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Share profile at Location:GurgaonExperience:2–4 yearsAbout the RoleWe are looking for a proactiveApplication Support Engineerto support two key projects –Receipt Processing Engine (RPE)andDigital Campaign Management System. The ideal candidate will be responsible for ensuring smooth operations, troubleshooting technical issues, and driving improvements...

  • Associate, Application Engineer

    7 days ago

    Gurgaon, Haryana, India BLACKROCK Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    Job Description About this role BlackRocks Aladdin Wealth Tech organization (AWT) is at the centre of cutting-edge technologies that serve financial advisors and investors. AWT consolidates BlackRocks technology offering in Retail Wealth with the goal to provide highly functional tools and services that can help clients manage their book of business. ...

  • Application Engineering

    1 week ago

    Gurgaon, Haryana, India Woodward, Inc. Full time US$ 1,25,000 - US$ 1,75,000 per year

    Position Purpose:The Staff Application Engineer reports to the Engineering Leader and is responsible for providing a moderate to high level of mentoring to other Engineers and for participation in process improvements, strategic planning and presentations. This position works under a low level of supervision with a high level of independent work. The Staff...

  • CAD Application Support Engineer

    5 days ago

    Gurgaon, Haryana, India CJ Tech Private Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCJ Tech Private Ltd has been providing best-in-class engineering design, manufacturing, and simulation software and hardware technologies to manufacturing organizations in India for the last 15 years. The company focuses on helping organizations easily adopt these technologies to ensure faster ROI on their investments.Role DescriptionThis...

  • Application Support Engineer

    1 week ago

    Gurgaon, Haryana, India Black Turtle Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Apply Now: -Share your cv with below details:Total Experience:Current Location:CTC:Notice Period:Location: GurgaonHybrid Work Mode(3 days work from office)Rotational ShiftSkills: L2 Support, Linux, Monitoring tool, Payment domainIt is expected that the role holder will most likely have the following qualifications and experienceStrong knowledge of SWIFT &...

  • Associate II Application Support Engineer

    1 week ago

    Gurgaon, Haryana, India S&P Global Market Intelligence Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position summaryThis position primarily focuses on answering client support tickets escalated by our global client facing level 1 support teams; working closely with Dev, QA, Infra and OPS teams to investigate and troubleshoot complex client support cases. In addition to the usual responsibilities of a client services Analyst, the senior analyst will also...

  • Application Support Engineer

    5 days ago

    Gurgaon, Haryana, India S&P Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the Role:OSTTRA IndiaThe Role: Application Support EngineerThe Team: Application Support is a global team that provides technical support across the suite of OSTTRA products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues whilst continually improving our...