L2 Support Engineer
20 hours ago
Experience: 2-4 year only Immediate Joiners
Location: DLF Cyber Park, Gurugram
Mode: WFO for 6 Days in a Week (Mon - Sat)
Shifts: Rotational shifts
Job description:
- Responsible for analysing the issues and support L1 team, support as L2 and provide inputs to developer's team
- Accountable for email responses to the clients/customers
- Should be able to work on reports with accuracy
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Regular Reporting on Open/In Progress/Resolved Tickets
- Pro-Active Communications
Skill sets:
- Strong knowledge in SQL, to analyse the store procedures and should be able to identify the bugs in store procedures and fix it. Also add on knowledge in SSRS and .net. Understanding on Android and understanding logs.
- Excellent Communication skills.
- Good analytical and problem-solving skills.
- Microsoft Certified will be added advantage.
Job Type: Full-time
Pay: ₹432, ₹1,117,632.88 per year
Work Location: In person
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