Desktop Support Engineer

1 week ago

Hyderabad, Telangana, India ITC Infotech Full time

Desktop Support Engineer (Field Support)

Location: Hyderabad

Mode: Work from Office (5 Days)

Shift : General Shift

Job Description

  • Installation and configuration of Windows 10/11 OS.
  • Troubleshooting and resolving OS-related issues
  • User support and issue resolution.
  • Documentation and reporting.
  • Provide first-level support for end-users experiencing issues with Windows 10/11.
  • Troubleshoot and resolve software and hardware issues.
  • Assist with application installations and configurations.
  • Software and hardware support
  • User account management
  • Remote and on-site support
  • Work with IT project teams to deliver effective business change plans, ensuring that BSHs employees are able to optimise their use of technology, and minimise issues and risks, throughout complex change;
  • Plan and deliver communications campaigns, training, user guidance, service documentation, and other events and materials required to convey an exciting proposition for BSHs IT employee experiences, and to support employees in their adoption of new technology;
  • Create high-quality online content on the TechHub Online platform to ensure users are able to use technology products and services effectively, including written user guidance, illustrations, and instructional videos.

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