Desktop Support Engineer

3 weeks ago

Hyderabad, Telangana, India True Talents Full time

Job Title : Desktop Support Engineer

Experience : 4-6 Years

Location : Hyderabad / Noida

Employment Type : Full-Time

Notice Period : 15 Days

Job Description :

We are looking for a skilled Desktop Support Engineer to provide technical support to end-users by troubleshooting hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, hands-on experience with desktop environments, and the ability to deliver excellent user support in a fast-paced organization.

Roles and Responsibilities :

- Provide first and second-level support to end-users for hardware, software, and network issues.

- Install, configure, and maintain desktops, laptops, peripherals, and software applications.

- Troubleshoot Windows OS, Microsoft Office Suite, and other enterprise applications.

- Respond to service requests and incidents via ticketing systems, ensuring timely resolution.

- Perform routine maintenance and upgrades of desktop systems and software.

- Assist in setting up and managing user accounts, permissions, and access rights.

- Document technical issues and solutions for knowledge management purposes.

- Collaborate with IT team members to support IT infrastructure projects and deployments.

- Ensure compliance with company IT policies and security standards.

- Provide training and guidance to end-users on IT best practices.

Key Skills :

- Strong knowledge of Windows desktop environments and Experience with Active Directory, network printers, and remote support tools.

- Familiarity with endpoint security solutions and antivirus management.

- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).

- Excellent communication and interpersonal skills.

- Ability to prioritize and handle multiple tasks in a fast-paced environment.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

(ref:hirist.tech)

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