L1 Desktop Support Engineer

12 hours ago

Hyderabad, Telangana, India YRHRS Full time ₹ 1,40,000 - ₹ 1,90,000 per year

Job Title: L1 Desktop Support Engineer(Male Candidates Only)

Location: Kolkata | Hyderabad

Work Details:


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Shifts: Rotational (5 Days Working)


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Notice Period: Immediate to 15 Days


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Experience Required: 1 to 2 Years


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Qualification: 10th, 12th/Diploma, and Degree (All Mandatory)


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Salary: 14-16k take home & 17-19k CTC

Interview Process:


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1st Round: Virtual


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2nd Round: Virtual

Key Responsibilities:

Operating System Support:


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Install, configure, and maintain Windows operating systems across desktops and laptops.


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Perform OS-level troubleshooting and provide user support.

Hardware Support:


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Assemble and upgrade desktops and laptops.


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Troubleshoot hardware issues including peripherals and internal components.

Software Support:


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Install and configure standard software applications including Microsoft Outlook.


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Perform software backups, update, and resolve application-related issues.

Network Support:


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Install and troubleshoot network printers and scanners.


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Support VPN configurations and basic firewall settings.


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Assist with LAN/WAN connectivity and basic switch/router troubleshooting.

Security Management:


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Manage antivirus software and endpoint security tools.


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Ensure BitLocker encryption and device security compliance.

Active Directory Administration:


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Create and manage user accounts and groups.


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Perform password resets and apply group policies.


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Manage user access rights based on company policy.

Remote Support:


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Provide remote support using tools like TeamViewer, Any Desk, etc.


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Troubleshoot software and system-related issues remotely.

Asset Management:


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Maintain accurate inventory records of hardware and software.


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Coordinate with vendors for hardware support and warranty claims.

Technical Skills:


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Basic OS installation and configuration


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PC/Laptop hardware troubleshooting


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Microsoft Outlook setup and support


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Basic Active Directory (user/group management, password resets)


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Printer and peripheral setup


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Basic networking (IP, DNS, DHCP, VPN)


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Antivirus and endpoint security management


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Exposure to SCCM, BSOD troubleshooting (basic level)


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BitLocker encryption and recovery

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Work Location: In person

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