L1 Desktop Support Engineer

13 hours ago


Hyderabad, Telangana, India YRHRS Full time ₹ 1,40,000 - ₹ 1,90,000 per year

Job Title: L1 Desktop Support Engineer(Male Candidates Only)

Location: Kolkata | Hyderabad

Work Details:


Shifts: Rotational (5 Days Working)


Notice Period: Immediate to 15 Days


Experience Required: 1 to 2 Years


Qualification: 10th, 12th/Diploma, and Degree (All Mandatory)


Salary: 14-16k take home & 17-19k CTC

Interview Process:


1st Round: Virtual


2nd Round: Virtual

Key Responsibilities:

Operating System Support:


Install, configure, and maintain Windows operating systems across desktops and laptops.


Perform OS-level troubleshooting and provide user support.

Hardware Support:


Assemble and upgrade desktops and laptops.


Troubleshoot hardware issues including peripherals and internal components.

Software Support:


Install and configure standard software applications including Microsoft Outlook.


Perform software backups, update, and resolve application-related issues.

Network Support:


Install and troubleshoot network printers and scanners.


Support VPN configurations and basic firewall settings.


Assist with LAN/WAN connectivity and basic switch/router troubleshooting.

Security Management:


Manage antivirus software and endpoint security tools.


Ensure BitLocker encryption and device security compliance.

Active Directory Administration:


Create and manage user accounts and groups.


Perform password resets and apply group policies.


Manage user access rights based on company policy.

Remote Support:


Provide remote support using tools like TeamViewer, Any Desk, etc.


Troubleshoot software and system-related issues remotely.

Asset Management:


Maintain accurate inventory records of hardware and software.


Coordinate with vendors for hardware support and warranty claims.

Technical Skills:


Basic OS installation and configuration


PC/Laptop hardware troubleshooting


Microsoft Outlook setup and support


Basic Active Directory (user/group management, password resets)


Printer and peripheral setup


Basic networking (IP, DNS, DHCP, VPN)


Antivirus and endpoint security management


Exposure to SCCM, BSOD troubleshooting (basic level)


BitLocker encryption and recovery

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Work Location: In person



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