Desktop Support Engineer

12 hours ago

Hyderabad, Telangana, India Solugenix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title : Desktop Administrator

Location : Hyderabad (WFO)

Position : Full Time

Required Experience: 2-5 Years

Timings : 24/7 Rotational Shifts

Desktop Administration:

  • Work on L1 tickets on ticketing System.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test Laptop software applications and internet browsers.
  • Test Laptops to ensure proper functioning also working on Installing Operating Systems on Laptops.

  • Experience with:

  • Laptop/Desktop Hardware.

  • Windows 11, Mac OS.
  • Application Softwares like MS Office, Ticketing software (Fresh Service), Adobe, Microsoft Teams, VPN Clients , Browsers , Hardening etc.
  • Configuring LAN/Wi-Fi Network.

Preferred Certifications:

  • Microsoft Certification
  • Cisco Certification
  • ITIL Certification

Communication:

  • Excellent verbal and written communication skills (Must have)

Educational & Experience:

  • A bachelors degree in computer science engineering, networking or any other related field.
  • 2-5 years of working experience as a Desktop Engineer.
  • ITIL v3 certification/experience preferred.

Job Duties:

  • Work on tickets on ticketing System.
  • Handle daily technical support activities desktop support, Hardware tasks on Laptops and desktops.

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