Desktop Support Specialist
2 days ago
Role: Desktop Support Engineer
Location: Hyderabad, India
Job description
We are seeking a proactive and skilled Desktop Support Engineer to provide technical assistance and ensure smooth day-to-day operations of our IT systems. You will be the first point of contact for end-users, troubleshooting hardware and software issues, managing installations, and maintaining system performance. This role requires strong problem-solving skills, attention to detail, and excellent communication.
Responsibilities:
- Serve as the first line of support for desktop, laptop, and peripheral device issues (Windows and macOS environments).
- Install, configure, and maintain operating systems, applications, and hardware.
- Troubleshoot hardware failures, network connectivity issues, and software errors.
- Provide remote and on-site technical support to end-users.
- Manage user accounts, permissions, and email setups in Active Directory / Office 365.
- Maintain asset inventory and track hardware/software licenses.
- Collaborate with IT team members on infrastructure upgrades, system migrations, and security patches.
- Ensure adherence to IT security policies and best practices.
- Document technical issues, resolutions, and standard operating procedures.
- Train and guide users on system usage and best practices.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field, or equivalent work experience.
- 2+ years of experience in desktop support or IT helpdesk role.
- Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common enterprise applications.
- Experience with troubleshooting hardware, printers, and mobile devices.
- Familiarity with Active Directory, Office 365 administration, and remote desktop tools.
- Excellent problem-solving and communication skills.
Job Type: Full-time
Pay: ₹8, ₹29,213.62 per month
Work Location: In person
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