Desktop Support L2

3 days ago

Hyderabad, Telangana, India Acute Informatics Pvt. Ltd Full time ₹ 20,000 - ₹ 2,30,000 per year

  • Troubleshooting & fixing desktop / laptop OS, e-mail client

  • Creating OS images to reduce the OS deployment time

  • Mentoring L1 teams unresolved issues.

  • Leading the L1 teams in absence of Team Leader

  • Ability to quickly analyze & diagnose technical problems

  • Independently generates solutions based on analytical, technical skills and train other team members

  • Problem determination and resolution within SLA's

  • Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations

  • Patch management for desktops – ensure critical patches are updated on schedule

  • Ability to acquire; new skills & keep them updated

Job Type: Full-time

Pay: ₹20, ₹23,000.00 per month

Work Location: In person

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