Advanced Technical Support Specialist

5 days ago

Hyderabad Secunderabad Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

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  • Provide technical assistance to end-users via remote support tools
  • Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure
  • Utilize knowledge base articles and documentation to facilitate self-service resolution
  • Communicate effectively with technical and non-technical users to gather information and explain solutions
  • Collaborate with other support teams to address complex technical challenges
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Required Skills and Qualifications:

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  • Technical graduate with 1-3 years of experience in IT operations or Technical Service Desk
  • Excellent logical probing, understanding, and troubleshooting skills
  • Proficient in Windows OS, AD, G Suite, MS Office User Administration
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Multilingual a plus
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Benefits:

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  • Opportunity to work in a fast-paced environment with a global team
  • Chance to develop technical expertise and advance your career
  • Collaborative and dynamic work culture
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Others:

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  • Typing speed of at least 25-30 words per minute required
  • Ability to work independently and think critically
  • Strong customer service skills and ability to de-escalate issues
  • Good relationship-building skills and ability to network with stakeholders

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