Regional IT Manager

7 days ago

Alleppey, Kerala, India beBeeRegional Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

At the forefront of demand operations, we seek a seasoned Regional IT Manager to bridge local vendors and central IT. This strategic role will drive standardized service delivery, ensuring compliance and operational excellence across the board.

Role Overview

As the first point of contact for regional IT services, you will manage procurement processes, oversee vendor performance, and act as the escalation point for localized issues.

Key Responsibilities
  • Facilitate communication between local business stakeholders and central IT.
  • Standardize local IT services under corporate control, ensuring seamless alignment with global standards.
  • Oversee procurement workflows, ensuring accurate creation and processing of PRs/POs.
  • Collaborate with finance teams to validate and process invoices on time.
  • Maintain compliance with regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting support for non-standard applications and issues.
  • Serve as the escalation point for complex IT/service challenges.
  • Support contract management and monitor vendor performance.
Required Skills & Qualifications
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
Preferred
  • Exposure to ERP systems for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

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