Culinary Operations Manager

3 days ago

Cochin, Kerala, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

We are seeking a highly skilled and motivated Food Service Manager to oversee food and beverage operations.

  • Oversee food and beverage culinary operations.
  • Maintain high standards of guest satisfaction.
  • Meet or exceed financial goals.
Candidate Profile

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Three years of experience in the food and beverage industry.

Alternatively, you can have a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.

If you have a two-year degree, you will also need one year of experience in the food and beverage industry.

Core Work Activities

The Food Service Manager will be responsible for:

  1. Assisting in food and beverage operations.
  2. Creating and nurturing a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  3. Providing excellent customer service to all employees.
  4. Responding quickly and proactively to employee concerns.
  5. Using coaching skills throughout the property.
  6. Demonstrating self-confidence, energy, and enthusiasm.
  7. Motivating and encouraging staff to solve guest and employee-related concerns.
Ensuring Exceptional Customer Service

The Food Service Manager will be responsible for:

  1. Providing excellent customer service.
  2. Responding quickly and proactively to guest concerns.
  3. Understanding the brand's service culture.
  4. Sets service expectations for all guests internally and externally.
  5. Takes ownership of a guest complaint problem until it is resolved or it has been addressed by the appropriate manager or employee.
  6. Follows up to ensure complaints have been addressed to the guest's satisfaction.

The ideal candidate will have:

  • A strong understanding of customer service principles.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment.
About Us

We are a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. We are emboldened to stay true to our own character - we each tell our own design story, connect with our surrounding communities, and proudly show off our individual brand identity.

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