Client Success Manager

4 weeks ago

Noida, Uttar Pradesh, India Zones Full time

About the Role

Zones LLC is seeking a skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for providing technical support and assistance to customers remotely, ensuring client satisfaction and resolving customer issues at first contact.

Key Responsibilities

  • Process quotes and orders in a timely and accurate manner, adhering to internal policies and procedures.
  • Continuously monitor open orders and expedite when necessary to meet client expectations.
  • Provide comprehensive and timely communication to clients and internal sales teams, addressing inquiries and providing status updates on orders, quotes, and inventory.
  • Generate impactful reports for clients or sales management, providing insights and recommendations based on sales and account data, if required.
  • Monitor and coordinate inventory management activities, ensuring adequate stock levels and timely depletion of run-rate inventory.
  • Meet or exceed client/contract Service Level Agreements (SLAs), consistently delivering high-quality service and meeting client expectations.
  • Assume full account responsibilities in the absence of the Account Manager, ensuring uninterrupted client support and continued communication.
  • Manage tasks efficiently and effectively handle email communication via designated mailboxes.
  • Facilitate returns and manage them to closure, ensuring appropriate resolution and customer satisfaction.
  • Maintain client pricing programs, ensuring consistent and accurate pricing across all accounts.
  • Proactively identify and escalate any issues or concerns to leadership, providing all relevant details and suggesting corrective actions.

Requirements

  • Previous experience in B2B sales, account management, or customer service roles.
  • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients and internal stakeholders.
  • Detail-oriented mindset with a focus on accuracy and quality in all tasks.
  • Proficient in using sales management software, CRMs, and other relevant tools.
  • Self-motivated and goal-oriented, with a proven track record of meeting or exceeding sales targets.
  • Knowledge of the IT industry and familiarity with IT products/services is a plus.
  • Ability to thrive in a fast-paced, dynamic work environment.

What You Will Bring to the Team

Location: Noida

Exposure: Medium to large-scale projects

Experience: Minimum 3 years

Education: Graduation in any discipline

Zones offers a comprehensive benefits package, including Medical Insurance Coverage, Group Term Life, and Personal Accident Cover, as well as a flexible leave policy to balance work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you.

  • Client Success Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Zones Full time

    Job OverviewZones LLC is seeking a highly skilled Client Success Manager to join our team. This role will provide technical support and assistance to customers remotely, ensuring client satisfaction and the ability to resolve customer issues at first contact.Key ResponsibilitiesProcess quotes and orders in a timely and accurate manner.Monitor open orders and...

  • Client Success Manager

    4 weeks ago

    Greater Noida, Uttar Pradesh, India poolnt Full time

    Role OverviewAt poolnt, we are looking for a highly skilled Client Success Manager to join our team. This role is responsible for ensuring the timely and successful delivery of digital marketing campaigns for our clients. The ideal candidate will have a proven track record in performance marketing and branding, handling large-scale spends and leading growth...

  • SEO Client Success Manager

    1 month ago

    Noida, Uttar Pradesh, India PageTraffic Full time

    Job Summary:We are seeking a highly skilled SEO Client Success Manager to join our team at PageTraffic. The ideal candidate will have a strong understanding of search engine algorithms, SEO tools, and best practices, as well as excellent communication and interpersonal skills.Key Responsibilities:Client Relationship Management: Build and maintain strong,...

  • Chief Client Success Officer

    4 weeks ago

    Noida, Uttar Pradesh, India Innovaccer Full time

    About InnovaccerInnovaccer is a pioneering healthcare technology company dedicated to empowering its clients to achieve success using its innovative platform.Job Title: Director-Customer SuccessThe Director-Customer Success will be a trusted advisor to the client, working closely with the customer to understand their needs and identify opportunities for...

  • Project Manager/Client Success Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India BrandMuscle Full time

    Job SummaryThe Client Success & Project Management Senior Associate at BrandMuscle is responsible for the daily delivery and execution of assigned client accounts in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact-finding, execution, timing, functionality,...

  • Customer Success Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the GST Customer Success Team:The Customer Success team plays a pivotal role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a Customer Success Manager, you will drive product...

  • NetSuite Systems Architect

    3 days ago

    Noida, Uttar Pradesh, India Crowe Full time

    Job DescriptionWe are seeking a highly experienced NetSuite Functional Architect to join our team as a Client Success Specialist. In this role, you will be responsible for designing, communicating, and testing NetSuite customizations to drive client success.About the RoleThis is a full-time position that requires a minimum of 6 years of experience in...

  • Customer Success Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Albireo Recruiters Full time

    Job Title: Customer Success ManagerAlbireo Recruiters is seeking a Customer Success Manager to join our team.Key Responsibilities:• Manage enterprise portfolios and drive sales growth.• Develop and maintain strong relationships with clients.• Identify opportunities to upsell and cross-sell SAAS products.Requirements:• Bachelor's degree.• 1+ years...

  • Customer Success Manager

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job DescriptionMyOperator is seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a proven track record of driving customer success and retention.Key Responsibilities Customer Success Management: Develop and implement customer success strategies to drive retention and growth. Team Leadership: Lead a team of...

  • Customer Success Manager

    2 days ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Success Manager to join our team in Noida. As a key member of our organization, you will be responsible for leading our customer success efforts and ensuring that our clients achieve their goals.Job DescriptionThe ideal candidate will have a strong background in customer success, with...

  • GST Customer Success Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Customer Success Role:The Customer Success team at Masters India Private Limited plays a vital part in ensuring the long-term satisfaction and success of our enterprise clients. This team guides clients through every stage of the lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer...

  • Senior Client Success Manager

    3 weeks ago

    Greater Noida, Uttar Pradesh, India poolnt Full time

    About the Role:We are seeking a highly skilled and experienced Performance Marketing Manager to lead our client success and growth initiatives in Noida. As a key member of our team, you will be responsible for driving business growth, optimizing digital marketing campaigns, and delivering exceptional client experiences.Key Responsibilities:Develop and...

  • Customer Success Team Manager

    1 month ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Customer Success Team ManagerMyOperator is seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.Key Responsibilities:Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.Set clear...

  • Customer Success Team Manager

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Customer Success Team ManagerMyOperator is seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful long-term relationships with our valued clients.Key Responsibilities:Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.Lead a...

  • Head of Customer Success Manager

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Head of Customer SuccessWe are seeking a strategic and visionary leader to spearhead our customer success department and drive impactful, long-term relationships with our valued clients. The ideal candidate will develop and execute comprehensive strategies that align with MyOperator's business objectives, ensuring customer satisfaction and...

  • Customer Success Advocate

    3 weeks ago

    Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

    At Hotelogix India Private Limited, we are seeking a talented CUSTOMER SUCCESS ADVOCATE to join our team.Job Overview:As a key member of our customer success team, the Customer Success Advocate will be responsible for building and maintaining strong relationships with our clients, driving customer adoption and retention, and ensuring high levels of customer...

  • Customer Success Team Manager

    1 month ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job Title: Customer Success HeadMyOperator is seeking a seasoned Customer Success Head to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.Job Summary:The Customer Success Head will be responsible for designing and executing customer success strategies that align with our company's business...

  • Customer Success Manager

    1 month ago

    Noida, Uttar Pradesh, India Sinch Full time

    Are you passionate about driving business growth and customer success? Do you have a knack for crafting exceptional customer experiences? Sinch, a leading CPaaS and messaging provider, is seeking a Customer Success Manager to join its India location.The RoleAs a Customer Success Manager, you will be responsible for driving sustained business growth and...

  • Customer Success Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Role:The Customer Success team at Masters India Private Limited is dedicated to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions.Key Responsibilities:Understand clients' objectives...

  • Customer Success Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

    Role OverviewThe Customer Success Specialist will be responsible for managing overall relationships with assigned clients, overseeing onboarding, implementation, training, increasing adoption, ensuring retention, and achieving high levels of customer satisfaction.Key responsibilities include meeting with upsell/cross-sell targets, establishing a trusted...