Customer Success Manager

1 month ago


Noida, Uttar Pradesh, India Sinch Full time

Are you passionate about driving business growth and customer success? Do you have a knack for crafting exceptional customer experiences? Sinch, a leading CPaaS and messaging provider, is seeking a Customer Success Manager to join its India location.

The Role

As a Customer Success Manager, you will be responsible for driving sustained business growth and profitability by maximizing customer value and analyzing customer data to enhance their experience. You will work closely with cross-functional teams to conceive, develop, and launch products that align with the company's overarching vision and strategy.

Key Responsibilities

  • Drive business growth and profitability by scaling traffic, product, and services adoption.
  • Provide guidance on purchasing decisions and facilitate the onboarding of new services and products.
  • Conduct product demonstrations for clients and contribute to relationship-building efforts.
  • Implement new programs aimed at increasing revenue potential and reducing churn rates.
  • Address customer problems promptly and ensure their satisfaction throughout their engagement with us.
  • Set clear client retention objectives and establish milestones for both clients and employees to achieve.
  • Assist customers in setting up and navigating programs or software, emphasizing the value of our products and services.

Requirements

  • Graduate degree in engineering, computer science, or a related field.
  • Postgraduate degree in business management.
  • 13+ years of experience in business development and solutions in tech products.
  • Minimum 5 years of experience in leading Customer success profiles of tech products.

What We Offer

  • A dynamic and fast-paced work environment.
  • Opportunities for growth and professional development.
  • A chance to work with a leading CPaaS and messaging provider.


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