Lead Customer Experience Manager

We are seeking a proactive and experienced Team Lead to manage our blended customer service process. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction...

Job RoleThe successful candidate will oversee daily operations to guarantee customer satisfaction. This involves managing a team to meet business objectives.Main Responsibilities:Lead post-project booking and handover processes for customers.Serve as the primary point of escalation for regional issues, resolving them within agreed-upon timelines.Foster...

Job DescriptionWe are seeking a seasoned customer experience specialist with deep expertise in Genesys Cloud and AWS Connect. The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.Key...

Customer Support Role">We are seeking an experienced Customer Support professional to join our organization. The successful candidate will serve as the primary point of contact for influencers, brands, and users on our app.Key Responsibilities:Act as the first point of contact for customers, resolving queries and providing accurate information in a timely...

Job Title:We are seeking a highly skilled professional to fill the role of Sales and Customer Experience Specialist.This position involves ensuring a positive customer journey by handling customer inquiries, resolving issues, and collecting feedback through multiple channels. Additionally, this role requires effective logistics and order management...

We are seeking a skilled Implementation Specialist to join our team in the APAC & EMEA region. Our ideal candidate will have experience with Medallia and Qualtrics platforms.Main Responsibilities:Develop scalable, fast, and robust CX survey programs on the Medallia Experience Cloud & Qualtrics XMImplement new features and optimize existing ones to drive...

Business Intelligence LeadDrive growth and loyalty through customer-centric analytics.This role will be at the heart of data-driven decision-making, shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams, lead a small analytics pod, and set the vision for how...

Data Governance Specialist RoleYou will be responsible for leading the development, implementation, and management of data assets across the organization. This role requires a blend of technical expertise, business acumen, and stakeholder engagement to deliver high-value data products in a fast-paced environment.Key Responsibilities:Manage the end-to-end...

Customer Support SpecialistProvide exceptional customer support via phone calls, collaborating with the team to resolve issues efficiently.Strong communication skills to effectively interact with customers.Ability to work night shifts in the US time zone.Requirements:Minimum 12th pass, preferably graduates or diploma holders.Good English communication skills...

Job Description\The Employee Engagement Specialist will play a pivotal role in fostering engagement, creating transparent communication channels, and driving initiatives aligned with organizational goals.\This role involves conducting structured employee connects, leveraging HR analytics to generate actionable insights, and using data to inform objective...