Senior Customer Experience Lead

Customer Support Team Lead Position OverviewWe are seeking an experienced Team Leader to oversee our customer support team. This role involves delivering exceptional customer experiences, monitoring performance, guiding team members, and ensuring they have the necessary tools and resources to succeed in a positive work environment.This leadership position...

We are seeking a skilled Implementation Specialist to join our team in the APAC & EMEA region. Our ideal candidate will have experience with Medallia and Qualtrics platforms.Main Responsibilities:Develop scalable, fast, and robust CX survey programs on the Medallia Experience Cloud & Qualtrics XMImplement new features and optimize existing ones to drive...

Customer Support SpecialistProvide exceptional customer support via phone calls, collaborating with the team to resolve issues efficiently.Strong communication skills to effectively interact with customers.Ability to work night shifts in the US time zone.Requirements:Minimum 12th pass, preferably graduates or diploma holders.Good English communication skills...

Job Title: Senior Technical Support LeadAbout This RoleWe are seeking a seasoned technical professional to fill this senior position, where you will serve as the primary interface between our organization and clients.Your primary responsibility will be to lead complex technical projects, ensuring they are completed on time, within budget, and meet or exceed...

We are seeking a proactive and experienced Team Lead to manage our blended customer service process. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction...

Job RoleThe successful candidate will oversee daily operations to guarantee customer satisfaction. This involves managing a team to meet business objectives.Main Responsibilities:Lead post-project booking and handover processes for customers.Serve as the primary point of escalation for regional issues, resolving them within agreed-upon timelines.Foster...

Customer Support Role">We are seeking an experienced Customer Support professional to join our organization. The successful candidate will serve as the primary point of contact for influencers, brands, and users on our app.Key Responsibilities:Act as the first point of contact for customers, resolving queries and providing accurate information in a timely...

Key Challenges for a Senior SDET LeadWe're seeking an experienced senior SDET Lead to help shape the future of our automated financial operations solutions.This key member of our quality assurance team will play a pivotal role in driving operational and commercial excellence for global clients.Design robust automation frameworks with a deep understanding of...

**Job Overview**We are seeking an experienced Senior SAP ICMR Consultant to support one of our key projects. This is a part-time engagement (approx. 3 days/week) with the possibility of extension beyond the initial 6 months.This role will involve leading ICMR implementations, engaging with senior business stakeholders to provide SAP best practice guidance...

Job Title:We are seeking a highly skilled professional to fill the role of Sales and Customer Experience Specialist.This position involves ensuring a positive customer journey by handling customer inquiries, resolving issues, and collecting feedback through multiple channels. Additionally, this role requires effective logistics and order management...