
Senior Customer Experience Expert
5 days ago
We are seeking a skilled Implementation Specialist to join our team in the APAC & EMEA region. Our ideal candidate will have experience with Medallia and Qualtrics platforms.
Main Responsibilities:- Develop scalable, fast, and robust CX survey programs on the Medallia Experience Cloud & Qualtrics XM
- Implement new features and optimize existing ones to drive maximum performance to solve business problems
- Work closely with implementers, clients, client servicing, and project managers to deliver value to customers
- Collaborate with peers, prioritize features, and work with a sense of urgency to meet deadlines
- Manage change control and Project Development plans to ensure smooth implementation timelines and prioritization
Your profile as an important contributor to our team:
- 2+ years of relevant experience in IT-related roles, ideally with a focus on customer experience, customer feedback management, CRM, business intelligence, and management dashboards
- Experience and certification in Medallia Experience Cloud (Qualtrics CX & EX is a plus)
- Strong analytical skills, precise communication, organizational skills, and a strong focus on solutions
- Disciplined approach to testing and quality assurance, excellent MS Office skills, and expertise with different database technologies
- Experience with professional software engineering practices and ticketing tools such as Atlassian JIRA/Confluence is a welcome addition
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