
Senior Cybersecurity Specialist
3 hours ago
Cybersecurity Expert Role
We protect the digital world, striving for a safer and more secure future every day.
Job Opportunity
As a senior escalation point, you'll guide customers through GenAI app adoption while maintaining robust security postures. Your expertise will empower customers to unlock GenAI apps securely.
In this role, you'll also be a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing SaaS application security in the cloud.
- Provide advanced technical support to customers and partners
- Troubleshoot and resolve complex issues related to GenAI app safety and SaaS application protection
- Offer best practices and configurations to optimize security solutions for our customers
- Manage and resolve support cases efficiently
- Conduct fault isolation and root cause analysis for technical issues
- Author and publish Technical Support Bulletins and other knowledge base documentation
- Collaborate with cross-functional teams to drive product improvements and customer success
Requirements
- 8+ years of experience in a technical support engineer role, with a focus on network security technologies
- Strong written and verbal communication skills
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols
- Experience with Firewall Central Management Systems and multi-factor authentication security systems
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