Senior Customer Retention Representative

6 hours ago


Lucknow, Uttar Pradesh, India beBeeCommunication Full time ₹ 18,00,000 - ₹ 22,00,000
Customer Service Excellence Specialist

This is a contract position with a global technology leader. As a proactive customer service specialist, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and send purchase confirmation via email.
  • Maintain detailed records of follow-ups and interactions.

The ideal candidate will have advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, organizational skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.

Key Requirements:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

This role requires excellent customer service skills, attention to detail, and the ability to work independently in a fast-paced environment.



  • Lucknow, Uttar Pradesh, India beBeeRetention Full time ₹ 1,00,00,000 - ₹ 1,20,00,000

    Customer Retention Specialist Role OverviewWe are seeking an experienced customer retention specialist to strengthen relationships with our loyal customer base.Key Responsibilities:Design and execute customer lifecycle management strategies: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.Develop targeted CRM campaigns to increase...


  • Lucknow, Uttar Pradesh, India beBeeAccountManagement Full time ₹ 15,60,000 - ₹ 2,01,12,000

    Job OverviewAs a proactive customer retention and accounts specialist, you will play a pivotal role in managing customer interactions and fostering subscription growth for a leading technology company.The ideal candidate will possess advanced analytical skills, strong communication abilities, and proficiency in CRM systems. This position offers an excellent...


  • Lucknow, Uttar Pradesh, India Talent Ghar Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    We are Hiring Customer support Representatives, who can handle customer queries and can manage data. Role & Responsibilities :-Handle customer queries and complaints via phone, email, chat, or social media in a timely and professional manner. Provide accurate information about products, services, and company policies. Maintain a positive, empathetic, and...


  • Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time US$ 25,000 - US$ 40,000

    Job Title: Customer Support RepresentativeRole Overview:We are seeking a dedicated and customer-focused professional to handle inbound and outbound communications, address customer queries, provide accurate information, and ensure a positive customer experience.Key Responsibilities:Manage customer inquiries via phone, email, or chat platforms.Respond to...


  • Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Support RepresentativeThis is a key role within our organization, where you will be the first point of contact for our customers. Your primary objective will be to ensure customer satisfaction by handling inquiries, resolving issues and providing support across various communication channels.ResponsibilitiesHandle inbound and outbound calls, emails...


  • Lucknow, Uttar Pradesh, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Opportunity:Customer Service RepresentativeWe are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for communicating with customers and clients to understand their needs and provide solutions.The ideal candidate should have at least 1 year of experience in a similar role and possess excellent...


  • Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional service and building strong relationships with customers.Key Responsibilities: • Provide...


  • Lucknow, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 7 - ₹ 10

    Job Summary">We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our success team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their journey with us.">About the Role:">">Engage with Customers: Proactively engage...


  • Lucknow, Uttar Pradesh, India beBeeCommunication Full time ₹ 5 - ₹ 8

    Customer Service RepresentativeOur company is seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.Key Responsibilities:Respond to customer calls, emails, and...


  • Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title:Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients.Responsibilities:Billing: Handle all billing tasks at the office as per E-Invoicing rules.Customer Queries: Address client...