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Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India Zuora Full time

Company Overview

Zuora is an industry pioneer, constantly evolving and challenging us in new ways. Our work requires thinking differently, iterating often, and learning constantly. We empower our people, called ZEOs, to take ownership and make a bigger impact.

The Team & Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical support to clients and troubleshooting complex software application issues quickly and efficiently.

Key Responsibilities:

  • Respond to customers promptly and professionally
  • Accurately document problems and resolutions
  • Collaborate with clients and internal employees to solve complex technical problems
  • Provide support via tickets, chat, and phone to Zuora customers

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 4-5 years of Financial application support experience
  • Strong Oracle SQL, PL/SQL skills required
  • Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle

Benefits:

  • Competitive compensation and performance rewards
  • Medical insurance
  • Generous time off and paid holidays
  • 6 months fully paid parental leave