Technical Support Specialist
3 days ago
Job Description:
We are seeking a highly skilled Technical Support Specialist to join our team at Glidewell Dental. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers across all locations.
Key Responsibilities:
- Provide Level 1 technical support via phone, email, and remote control tools
- Analyze and diagnose technical issues related to hardware, software, and operating systems
- Install, configure, and troubleshoot hardware, peripherals, and software systems
- Manage internet security, user permissions, and maintain the Time Management system (Kronos)
- Create simple queries and run stored procedures in SQL Server 2008
- Perform basic administrative and security tasks for various applications and software
- Communicate resolution status proactively to ensure customer expectations are met
- Escalate complex issues to other IT teams as necessary
Requirements:
- High School Diploma or GED
- Experience providing technical support for Mac and Apple products
- Experience with Intune
- Formal education in Information Technology, a plus
- 7+ years of experience in Applications or IT Technical Support
- Must have previous experience supporting enterprise applications
About Us:
Glidewell Dental is a leading provider of dental solutions, and we're committed to delivering exceptional service to our customers. Our team is passionate about providing innovative solutions that meet the evolving needs of the dental industry.
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