Senior Technical Support Specialist

4 days ago


Chennai, Tamil Nadu, India RunLoyal: Pet Software Full time

**About the Role:**

We are looking for a highly motivated and experienced Senior Technical Support Specialist to join our team at RunLoyal. As a Senior Technical Support Specialist, you will play a vital role in providing exceptional technical support to our US customers, ensuring the smooth operation of our SaaS product.

Key Responsibilities:

  • Develop and maintain comprehensive support policies and procedures to ensure efficient and effective customer support operations.
  • Provide expert-level technical support to US customers via phone, email, and chat, resolving complex issues and escalating them to senior engineers when necessary.
  • Collaborate with the development team to identify and resolve bugs, ensuring product stability and performance.
  • Create and update existing support documentation and knowledge base.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 4-5 years of experience as a Lead Application Support Engineer in a SaaS-based company.
  • Proven ability to troubleshoot and resolve complex technical issues.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technology.
  • Fast-paced and dynamic work environment.


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