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Senior Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India Amazon Full time

About This Role

We're seeking an experienced Senior Support Engineer to join our team at Amazon. In this role, you'll be responsible for providing high-quality technical support to our customers and internal teams. You'll troubleshoot complex technical issues, collaborate with cross-functional teams, and develop tools to improve operational efficiency.

Key Responsibilities

  • Provide high-quality technical support to customers and internal teams.
  • Troubleshoot complex technical issues using strong analytical and problem-solving skills.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Develop and implement tools to improve operational efficiency.
  • Maintain accurate and up-to-date documentation of technical processes and procedures.

Requirements

  • 5+ years of software development, or 5+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern programming languages.
  • Experience in agile/scrum or related collaborative workflow.
  • Knowledge of distributed applications/enterprise applications.
  • Knowledge of UNIX/Linux operating system.
  • Experience analyzing and troubleshooting RESTful web API calls.