Technical Support Specialist
4 days ago
FourKites, Inc. is the leading supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores, and beyond. Our mission is to help companies digitize their end-to-end supply chains, creating more agile, efficient, and sustainable supply chains.
Job Description
We are seeking a highly motivated and experienced IT Support Specialist to join our growing IT team. This role is heavily focused on providing day-to-day technical support to our end-users, managing and resolving help desk tickets, and ensuring a smooth and productive technology experience across the company.
Key Responsibilities
- Provide technical support to end-users for hardware, software, and network-related issues.
- Manage and resolve help desk tickets in a timely and efficient manner, escalating complex issues as needed.
- Troubleshoot and resolve technical problems, including desktop support, application issues, and network connectivity problems.
- Set up and configure workstations, laptops, and other end-user devices.
- Maintain and update IT documentation.
Required Skills and Qualifications
- 4+ years of experience in IT support or a related field.
- Proven experience providing excellent customer service and technical support.
- Strong troubleshooting and problem-solving skills.
- Experience with help desk ticketing systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Self-starter with a strong work ethic and a goal-oriented approach.
- Ability to work independently and as part of a team.
- JAMF, Intune, Slack, SAAS expertise is mandatory.
- OS Expertise - MAC, Linux, and Windows is a must.
- Endpoint Protection
- Networking Skills (Required): Familiarity with Cisco Meraki and Fortinet products, basic networking principles, VPN, and firewalls. Practical experience is a plus.
Benefits
FourKites provides competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees around the globe. We offer 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend, and volunteer days also provide you with time and resources for self-care and to care for others. Throughout the year, we set aside time during the workday to learn and celebrate diversity.
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