Senior Technical Support Specialist

4 days ago


Chennai, Tamil Nadu, India Pathirika Network Private Limited Full time

Pathirika Network Private Limited is seeking a highly skilled Senior Technical Support Specialist to join our team. As an ideal candidate, you will have 2-4 years of experience in the job market context of India.

About the Role

The key responsibilities of this role include:

  • Providing technical support to clients via phone, email, or in-person communication
  • Diagnosing and troubleshooting technical issues related to hardware and software
  • Escalating complex issues to L3 Support or relevant departments
  • Collaborating with cross-functional teams to resolve customer issues
  • Maintaining accurate and detailed records of customer interactions and resolutions
  • Staying up-to-date with the latest technologies and industry trends
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science, Bachelor of Engineering or a related field
  • 2-4 years of experience in L2 Support or a similar role
  • Strong knowledge of Windows and Linux operating systems
  • Expertise in IT Hardware and Information Technology
  • Familiarity with networking protocols and infrastructure
  • Excellent problem-solving and communication skills
  • Ability to work independently and in a team environment
  • Certifications such as MCSE, CCNA, or RHCE are a plus


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