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Network Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India Movate Full time
About Movate

Movate, a global customer experience and technology consulting services provider, is known for its innovative approach to IT support. With a diverse team of over 11,700 professionals across 20 global locations, we deliver premium service offerings and differentiated value propositions that solve clients' critical business problems proactively.

Job Description

We are seeking a skilled Network Technical Support Specialist to join our team. As a Network Technical Support Specialist, you will be responsible for handling customer calls and troubleshooting technical issues related to Network Devices. Your primary goal will be to ensure resolution provided in the first interaction with the customer.

Key Responsibilities:
  • Handle customer calls and troubleshoot technical issues related to Network Devices.
  • Ensure resolution provided in the first interaction with the customer.
  • Acquire knowledge about newly released products and recent updates.
  • Provide outstanding customer service by creating a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
Technical Skills:
  • Self-motivated and ability to work under pressure.
  • Good comprehensibility and understandability of what customers want.
  • Critical thought process and decision-making capability with focus on accuracy.
  • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  • Ability to sell/Upsell.